At GreenVeg, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

🌱 About GreenVeg

GreenVeg is an online platform dedicated to providing fresh vegetables, organic produce, and daily essentials. Our goal is to deliver quality, freshness, and convenience while maintaining transparency and trust with our customers.

📧 Email: info@greenveg.in
📞 Contact: +91 8707078334
📍 Location: Kanpur, India

📊 Information We Collect

We may collect the following information:

1️⃣ Personal Information

• Full name

• Mobile number

• Email address

• Delivery and billing address

2️⃣ Order & Transaction Details

• Products purchased

• Order history and delivery details

• Payment status (we do not store card/UPI details)

3️⃣ Device & Technical Information

• Device type and operating system

• App version

• IP address

• App usage, crash logs, and performance data

4️⃣ Communication Information

• Customer support queries

• Emails, WhatsApp messages, or in-app communications

💳 Payment Information

All payments on GreenVeg are processed through secure third-party payment gateways.
We do not collect or store sensitive payment information such as credit/debit card numbers, CVV, or UPI PINs.

🎯 How We Use Your Information

Your information is used to:

• Process orders and deliveries

• Manage payments, refunds, and cancellations

• Provide customer support

• Improve our products, services, and app experience

• Send order updates, notifications, and important service messages

• Prevent fraud and unauthorized activities

🔔 Notifications & Communication

We may send notifications related to:

• Order confirmation and delivery status

• Account-related updates

• Important service announcements

You can control notification preferences from your device settings.

🔐 Data Security

We use appropriate technical and organizational measures to protect your data, including:

• Secure servers

• Encrypted communication

• Limited access to sensitive information

While we strive to protect your data, no system can guarantee complete security.

🤝 Third-Party Services

We may use third-party services for:

• Payment processing

• Analytics and performance monitoring

• Push notifications

These services operate under their own privacy policies and comply with applicable data protection laws.

👶 Children’s Privacy

GreenVeg is not intended for children under the age of 13.
We do not knowingly collect personal data from children.

🔄 Data Retention & Deletion

We retain personal data only as long as necessary to:

• Fulfill orders and services

• Comply with legal obligations

• Resolve disputes and provide customer support

You may request deletion of your personal data by contacting us.

✏️ Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated revision date.

📞 Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 info@greenveg.in
📞 +91 8707078334
📍 Kanpur, India